Privacy Policy for Sue’s Pet Transport

Last Updated: 1 August 2025

1. Introduction

Welcome to Sue’s Pet Transport. We are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information we receive in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy applies to information collected through our website, over the phone, via email, or in person.

2. What Information We Collect

We may collect and hold personal information that is necessary for us to provide our services to you. This information may include:

Personal Details: Your full name, residential address, email address, and phone number(s).
Pet Information: Your pet’s name, breed, age, vaccination status, microchip number, medical history, dietary needs, and behavioural traits.
Service Details: Information about the services you require, including dates, times, locations for transport, sitting, or walking, and specific care instructions.
Emergency Contact: The name and phone number of an alternative contact person.
Veterinary Information: The name and contact details of your preferred veterinarian.
Payment Information: Billing details (note: we do not store full credit card numbers).

3. How We Collect Information

We collect this information directly from you when you:

Fill out a contact or booking form on our website.
Contact us via phone or email.
Engage with us on social media.
Provide information during a consultation or meet-and-greet.

4. Why We Collect and Use Your Information

The primary purpose for collecting your personal information is to provide our services effectively and safely. This includes:

Arranging and confirming bookings for pet transport, sitting, and dog walking.
Creating a safe and suitable care plan for your pet.
Contacting you or your emergency contact in case of an incident or emergency.
Processing payments for our services.
Communicating with you about our services, including sending confirmations and updates.
Facilitating the pet rescue and rehoming process.
Complying with our legal and insurance obligations.

We do not sell or trade personal information with third parties.

5. Disclosure of Personal Information

We will only disclose your personal information to third parties in the following circumstances:

To your designated veterinarian or an emergency veterinary clinic in the event of a medical emergency involving your pet.
To our team members or authorised carers who require the information to perform their duties (e.g., a pet sitter or dog walker caring for your pet).
To our professional advisors (like accountants or lawyers) as required.
If required by law or a court/tribunal order.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes storing information in secure physical and electronic formats and restricting access to authorised personnel only.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website. We encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:

Sue’s Pet Transport

Attention: Sue Chilton
Email: [Your Email Address]
Phone: [Your Phone Number]